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When a service is deprovisioned from a customer, the service is not deprovisioned from the customerâ€™s disabled users.

If multiple Hyper-V hosts have virtual networks with identical names, Services Manager does not display the virtual networks after virtual resources have been refreshed. When syncing virtual machine resource counters, Services Manager does not correctly aggregate resellersâ€™ allocated resources. When an IP address is allocated to a subcustomer, Services Manager still displays this IP address as available to the reseller customer for provisioning. Services Manager does not allocate IP addresses correctly when a customer is provisioned with the Virtual Machine service and can also resell the service. This property appears on the New Virtual Machine page, under Virtual Machine Identity. After this option is enabled, the customer can use the Select Host property to specify the target Hyper-V host. Under Service Settings, select Enable Host Selection. From the customerâ€™s service list, click Virtual Machine > Advanced Settings. To do this, perform the following actions in Services Manager: 1. To avoid this issue, enable the Enable Host Selection option when provisioning a customer with the Virtual Machine service.

Instead, Services Manager automatically selects the target host. When a customer is provisioned with multiple Hyper-V hosts, Services Manager does not allow the customer to select a target host when creating new VMs.

Under Ethernet (MAC) address, select Static. Under Network Adapters, click Add network adapter. Create a new VM by clicking Services > Virtual Machine > Virtual Machines, and then click New Virtual Machine.

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To avoid this issue, configure a VM with a static MAC address generated through SCVMM. This issue occurs because Services Manager uses dynamic MAC address generation for Hyper-V VMs. When moving a VM between hosts, the network resets and, on some operating systems, disconnects the network adapter due to security restrictions. This issue also occurs after migrating a VM to another host.

After provisioning a VM to a customer, the Connect to virtual machine dialog box displays the incorrect Hyper-V host name.

This issue occurs with Exchange 2010 servers.

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Reloading servers used for Web-based Offline Address Book distribution times out before all servers can be returned. Services Manager has been updated to use Microsoftâ€™s supported and documented processes and methodologies for Exchange 2010 SP2. You cannot set mail stores or resource mailbox mail databases at the Active Directory level in an environment running multiple versions of Exchange.

The Preferred Mail Stores option must be selected to allow the Hide unselected mail databases option to be disabled.

The following issues have been fixed since the release of Citrix CloudPortal Services Manager 10: For additional product information, see Citrix eDocs, the Citrix Product Documentation Library. This document describes the issue(s) resolved by this release and includes installation instructions. To obtain this hotfix and for installation instructions, contact Citrix technical support.